Terms of service
Last updated: 18 September 2026
These Terms & Conditions apply to purchases made through the Virasmart online store at shop.virasmart.eu.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.
1. Seller Information
The seller and operator of the online store is:
Virasmart SIA
Vienības gatve 109, Rīga, LV-1058, Latvia
VAT No.: LV40203696628
Email: info@virasmart.eu
Phone: +371 20 879 900
These Terms & Conditions apply to both consumers and business customers unless otherwise stated.
2. Products and Prices
Product descriptions, specifications and prices are displayed on the relevant product pages.
Prices are shown in euros (EUR).
Applicable taxes, including VAT, are displayed according to the customer's location and applicable tax rules. Delivery charges, where applicable, are shown separately before the order is confirmed.
Virasmart SIA reserves the right to update product prices and information. The price applicable to an order is the price displayed at the time the order is placed.
If a product price or other information has been displayed incorrectly due to an obvious technical or human error, Virasmart SIA may contact the customer before fulfilling the order to correct the error or cancel the affected item and refund any amount already paid for it.
3. Placing an Order
To place an order, the customer selects the desired products, adds them to the shopping cart and proceeds to checkout.
During checkout, the customer provides the information required to process the order, selects an available delivery method and chooses an available payment method.
Before completing the purchase, the customer can review the order details, total price and applicable delivery charges.
The customer is responsible for ensuring that the information provided during checkout is accurate and complete.
The order is considered received after it has been successfully submitted through the online store.
An order confirmation is sent to the email address provided by the customer.
If Virasmart SIA is unable to fulfil an order, for example because a product is unavailable, we will contact the customer and refund the relevant payment where applicable.
4. Payment Methods
The payment methods available to the customer are displayed during checkout and may depend on the customer's country, currency and order.
Payments may include:
- online bank payments;
- Visa and Mastercard;
- Apple Pay and Google Pay, where available;
- other payment methods offered through the payment service provider.
Payments made through the online store are mediated by Maksekeskus AS (MakeCommerce).
The customer makes the payment through the secure environment of the selected bank or payment service provider.
Virasmart SIA does not receive or store the customer's online banking credentials or complete payment card details.
The order will normally be processed after successful payment confirmation.
For business customers, payment by invoice or other payment terms may be available where separately agreed with Virasmart SIA.
5. Delivery
Orders are delivered to the countries and destinations available during checkout.
Depending on the destination and characteristics of the products, delivery may be provided by:
- Omniva;
- Venipak;
- DPD;
- SmartPosti;
- other courier or freight service providers.
The available delivery methods and applicable delivery charges are displayed during checkout.
Typical delivery times depend on product availability, destination and selected delivery method.
Products marked as made-to-order, special-order or supplier-stock items may have longer delivery times. Where relevant, estimated availability or lead time will be indicated on the product page or communicated to the customer.
Delivery times are estimates unless a specific delivery date has been expressly agreed in writing.
Virasmart SIA is not responsible for delays caused by circumstances outside its reasonable control, including delays caused by carriers, suppliers, customs procedures or force majeure.
The customer must provide accurate delivery information. Additional costs resulting from incorrect or incomplete delivery information may be charged to the customer where permitted by law.
More detailed delivery information is available in our Shipping Policy.
6. Right of Withdrawal and Returns
Consumers
A consumer purchasing goods through the online store generally has the right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable consumer protection legislation.
The withdrawal period generally begins on the day the consumer or a person designated by the consumer receives the goods.
To exercise the right of withdrawal, the consumer must notify Virasmart SIA within the applicable withdrawal period by sending a clear statement to:
The customer must return the goods without undue delay and in accordance with the return instructions provided by Virasmart SIA.
Unless otherwise required by applicable law or agreed by Virasmart SIA, the customer bears the direct cost of returning the goods.
The customer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functionality. The customer may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
Refunds are made in accordance with applicable consumer protection legislation and normally using the same payment method used for the original transaction unless otherwise agreed.
Exceptions
The right of withdrawal may not apply in circumstances provided by law, including, where applicable:
- goods made or modified according to the customer's specifications;
- clearly personalized goods;
- sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
- digital content or services where performance has begun with the consumer's prior consent and acknowledgment, where applicable.
The applicability of an exception depends on the nature of the particular product or service and applicable law.
Business Customers
The statutory 14-day consumer right of withdrawal does not apply to purchases made by companies or other legal entities unless otherwise agreed in writing with Virasmart SIA.
Returns of products purchased by business customers are subject to prior agreement with Virasmart SIA.
More information is available in our Return and Refund Policy.
7. Defective or Incorrect Products
Customers should inspect delivered products as soon as reasonably possible after receipt.
If a product is defective, damaged during delivery, incorrect or does not correspond to the order, the customer should contact Virasmart SIA at:
Please include the order number, a description of the issue and, where appropriate, photographs showing the defect or damage.
Consumer claims relating to defective goods are handled in accordance with applicable Latvian and European Union consumer protection legislation.
Nothing in these Terms & Conditions limits statutory consumer rights.
Commercial or manufacturer warranties, where applicable, are additional to statutory consumer rights and do not replace them.
8. Product Compatibility and Installation
Certain products sold by Virasmart SIA are professional electrical, KNX, DALI, HVAC or building automation components that may require technical knowledge, configuration or professional installation.
The customer is responsible for checking product suitability and compatibility with the intended system before purchase.
Where professional installation is required by applicable regulations or manufacturer instructions, the product must be installed and commissioned by a suitably qualified person.
If you are unsure about compatibility or product selection, please contact Virasmart SIA before placing an order.
9. Services
Virasmart SIA may also offer engineering, consultation, design support, programming, commissioning, training and other professional services through the online store.
The scope, deliverables and conditions of a service are described on the relevant service page or in a separate quotation or agreement.
Where a consumer requests that provision of a service begins during the statutory withdrawal period, additional rules concerning withdrawal and payment for services already performed may apply in accordance with applicable consumer protection legislation.
Project-specific engineering, integration and construction services may be subject to separate contractual terms agreed between Virasmart SIA and the customer.
10. Personal Data
Virasmart SIA processes personal data for order fulfilment, payment processing, delivery, customer service and compliance with legal obligations.
Personal data necessary for processing payments may be transferred to Maksekeskus AS (MakeCommerce).
Personal data necessary for delivery may be transferred to the selected delivery service provider.
More information about how personal data is processed is available in our Privacy Policy.
11. Liability
Virasmart SIA is responsible for fulfilling its obligations in accordance with these Terms & Conditions and applicable law.
Virasmart SIA is not responsible for failure or delay caused by circumstances outside its reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
For business customers, any additional limitations of liability may be agreed separately in a quotation, contract or other written agreement.
12. Complaints and Dispute Resolution
If you have a complaint regarding an order, product or service, please contact us first at:
We will attempt to resolve the matter directly with the customer.
Consumer disputes are handled in accordance with applicable Latvian and European Union consumer protection legislation.
Consumers may also contact the competent Latvian consumer protection authority, Patērētāju tiesību aizsardzības centrs (PTAC), where applicable.
Mandatory consumer protection rights applicable in the customer's country of residence within the European Union remain unaffected where required by law.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Latvia.
For consumers, this choice of law does not deprive the customer of mandatory consumer protection rights that may apply under the laws of the customer's country of residence.
Disputes that cannot be resolved by agreement will be resolved by the competent authorities or courts in accordance with applicable law.
14. Changes to These Terms
Virasmart SIA may update these Terms & Conditions when necessary due to changes in legislation, payment or delivery methods, products, services or operation of the online store.
The Terms & Conditions applicable to an order are those in force at the time the order is placed.
15. Contact
Virasmart SIA
Vienības gatve 109
Rīga, LV-1058
Latvia
VAT No.: LV40203696628
Email: info@virasmart.eu
Phone: +371 20 879 900