Refund policy
Last updated: 18 September 2026
We want our customers to be satisfied with their purchases. If you need to return a product or report an issue with an order, please contact Virasmart SIA at info@virasmart.eu.
1. 14-Day Right of Withdrawal
Consumers purchasing products through our online store generally have the right to withdraw from the purchase within 14 days without giving a reason, subject to applicable consumer protection legislation.
The withdrawal period generally starts on the day you or a person designated by you receives the product.
To exercise your right of withdrawal, please contact us within the 14-day period at:
Please include your order number and information about the product you wish to return.
2. Return Conditions
Returned products should be:
- complete and include all supplied accessories;
- securely packaged for return transport;
- returned together with the original packaging where reasonably possible;
- in a condition that allows us to identify and inspect the product.
You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics and functionality.
If the product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting diminished value, as permitted by applicable law.
3. Return Shipping
Unless otherwise required by law or agreed with Virasmart SIA, the customer is responsible for the direct cost of returning a product when exercising the 14-day right of withdrawal.
Please contact us before returning a product so that we can provide the appropriate return instructions and return address.
Products should not be returned to a manufacturer or supplier unless specifically instructed by Virasmart SIA.
4. Refunds
After receiving and inspecting the returned product, we will process the refund in accordance with applicable consumer protection legislation.
Where required by law, the refund includes the amount paid for the product and the applicable standard delivery costs.
Refunds are normally made using the same payment method used for the original purchase unless otherwise agreed.
We may withhold the refund until we have received the returned product or the customer has provided evidence that the product has been sent back, where permitted by law.
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at info@virasmart.eu.
Please provide:
- your order number;
- a description of the problem;
- photographs of the product and packaging, where relevant.
We will review the case and arrange an appropriate solution in accordance with applicable law.
Return costs relating to a confirmed defective or incorrectly supplied product will be handled in accordance with applicable consumer protection legislation.
6. Products That Cannot Be Returned
The statutory right of withdrawal may not apply to certain products where an exception is provided by law, including, where applicable:
- products made or modified according to the customer's specifications;
- clearly personalized products;
- sealed products that are not suitable for return for health or hygiene reasons after the seal has been opened;
- other products or services excluded from the right of withdrawal under applicable law.
An exception will only be applied where legally applicable to the particular product or service.
7. Business Customers
The statutory 14-day consumer right of withdrawal does not apply to purchases made by companies or other legal entities.
Returns of products purchased by business customers are accepted only where agreed in advance with Virasmart SIA or where the product is defective, incorrectly supplied, or otherwise subject to applicable contractual or statutory rights.
8. Professional and Configured Products
Some products sold by Virasmart SIA are professional KNX, DALI, electrical, HVAC or building automation components.
Before purchasing, customers should verify that the selected product is suitable and compatible with the intended system.
Configuration, programming or installation of a product does not automatically remove statutory consumer rights. However, the condition and use of the product may be taken into account where permitted by applicable law.
Products manufactured, modified or specifically ordered according to an individual customer's specifications may be subject to different return conditions where permitted by law.
9. Contact
For all return and refund requests, please contact:
Virasmart SIA
Vienības gatve 109
Rīga, LV-1058, Latvia
Email: info@virasmart.eu
Phone: +371 20 879 900
VAT No.: LV40203696628
For complete contractual conditions, please also see our Terms of service.