Piegāde

Last updated: 18 September 2026

Virasmart SIA delivers products within Latvia, Estonia, Lithuania and other European Union countries where delivery is available.

Available delivery methods, prices and estimated delivery times are shown during checkout where applicable.

1. Delivery Methods

Depending on the destination, product size and weight, orders may be delivered using:

• Omniva;
• Venipak;
• DPD;
• SmartPosti;
• courier delivery;
• freight transport for oversized or heavy equipment.

Not all delivery methods are available for every product or destination.

The available delivery options for a particular order are displayed during checkout or agreed separately with the customer.

2. Delivery Times

Delivery times depend on product availability, destination and the selected delivery method.

Products available from our own stock are normally prepared for dispatch within 1–3 business days after payment confirmation.

Products not currently available from our own stock are normally supplied within up to 7 business days, depending on manufacturer or distributor availability.

If a product has a longer lead time or becomes temporarily unavailable, Virasmart SIA will inform the customer as soon as reasonably possible and provide an estimated delivery date.

Delivery time after dispatch depends on the selected carrier and destination.

All stated delivery times are estimates unless a specific delivery date has been expressly agreed in writing.

3. Special-Order Products

Certain products, configurations, finishes or variants may be ordered specifically for the customer and may have a longer lead time.

This may apply, for example, to certain professional automation equipment, designer switches and finishes, configured products and other products that are not normally held in stock.

Where applicable, the estimated lead time will be shown on the product page or communicated to the customer.

If the expected delivery time differs significantly from the standard delivery time, Virasmart SIA will contact the customer.

4. Large and Heavy Equipment

Large, heavy or industrial products may require individual freight arrangements.

This may include thermal energy equipment, dry coolers, heat exchangers and other oversized equipment.

For such products, delivery conditions and costs may be calculated individually based on:

• delivery destination;
• dimensions and weight;
• transport requirements;
• unloading requirements;
• accessibility of the delivery location.

Where standard online delivery is not available for a particular product, please contact Virasmart SIA for a delivery quotation.

5. Shipping Costs

Shipping costs depend on the delivery destination, selected delivery method, size and weight of the order.

Where automatic shipping calculation is available, the applicable delivery cost is displayed during checkout before payment.

For oversized, heavy or special-delivery products, shipping costs may be quoted separately.

Any additional delivery services requested by the customer may be subject to additional charges.

6. Order Processing

Orders are normally processed after successful payment confirmation.

Orders placed on weekends or public holidays are processed from the next business day.

If an order contains several products with different availability dates, Virasmart SIA may ship the order together when all products are available or arrange separate shipments where appropriate.

If separate shipments result in additional delivery costs, these will be agreed with the customer before shipment.

7. Order Tracking

Where tracking is provided by the selected carrier, the customer will receive tracking information after the order has been dispatched.

Tracking information may be provided by Virasmart SIA or directly by the delivery service provider.

Tracking availability depends on the selected delivery method.

8. Delivery Information

The customer is responsible for providing accurate and complete delivery information, including:

• recipient name;
• delivery address or selected parcel locker;
• telephone number;
• email address, where required.

The customer should verify this information before confirming the order.

If an order cannot be delivered because the information provided by the customer is incorrect or incomplete, additional delivery costs may apply where permitted by law.

9. Receiving the Shipment

Customers should inspect the shipment upon receipt where reasonably possible.

If the external packaging is visibly damaged, we recommend documenting the condition of the shipment before opening it.

For courier or freight deliveries, visible transport damage should, where possible, also be reported to the carrier at the time of delivery.

10. Damaged or Incorrect Shipments

If a product arrives damaged, defective or does not correspond to the order, please contact Virasmart SIA as soon as reasonably possible.

Please provide:

• your order number;
• a description of the issue;
• photographs of the product;
• photographs of the packaging, where relevant.

Contact us at info@virasmart.eu.

We will review the case and provide an appropriate solution in accordance with applicable law.

Reporting transport damage does not affect the customer's statutory rights concerning defective or non-conforming goods.

11. Delivery Delays

Virasmart SIA makes reasonable efforts to dispatch and deliver orders within the estimated timeframes.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• carrier delays;
• manufacturer or distributor delays;
• temporary product shortages;
• weather conditions;
• customs procedures;
• transport disruptions;
• public holidays;
• force majeure events.

If we become aware of a significant delay affecting an order, we will inform the customer and provide updated information where available.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

12. International Delivery

Delivery is available to destinations supported by our online store or separately agreed with Virasmart SIA.

For deliveries within the European Union, applicable VAT treatment is determined according to the relevant tax rules and customer status.

For deliveries outside the European Union, where offered, customs duties, import taxes, brokerage fees or other charges may apply.

Unless otherwise agreed or required by applicable law, such import-related charges are the responsibility of the recipient.

13. Business and Project Deliveries

For B2B orders, project deliveries, large quantities or industrial equipment, specific delivery terms may be agreed separately.

Such terms may include delivery schedules, Incoterms, unloading requirements, partial deliveries or other project-specific arrangements.

Where separately agreed delivery terms conflict with this Shipping Policy, the separately agreed terms will apply to that particular order.

14. Contact

For questions about delivery, product availability or special freight arrangements, please contact:

Virasmart SIA
Vienības gatve 109
Rīga, LV-1058
Latvia

VAT No.: LV40203696628
Email: info@virasmart.eu
Phone: +371 20 879 900

For general purchasing conditions, please also see our Terms & Conditions of Sale